How we handle your data.

The Sanctuary is a wellness and recovery club at The Sanctuary Egypt, 33km Suez Road, Hakeem Street, New Cairo, Egypt. We are responsible for the personal data you give us when you book, buy, visit or contact us. This policy covers The Sanctuary, The Sanctuary Shop, Earth's Kitchen and The Sanctuary Events, which share one booking and payment system.

• Your details: name, phone number and email address, when you create an account, book, buy or contact us.
• Bookings and purchases: the classes you book and attend, packages, credits, loyalty points, gift cards, and shop and kitchen orders.
• Payments:the amount, date and status of each payment. Card details are entered on our payment provider's secure page and never reach us; we do not see or store your card number.
• Health information: your answers to the health and safety questionnaire we ask you to complete before ice bath, sauna, hot yoga and training sessions. We use it only to keep you safe in those sessions.
• Your choices: whether, and when, you agreed to receive WhatsApp messages and marketing.
• Messages: what you write to us through the contact or enquiry forms. To stop abuse of those forms we keep a one-way scrambled code made from your connection and the date, never your IP address itself.

• To take and manage your bookings, payments, refunds, packages and orders.
• To send you messages about them: confirmations, reminders, waitlist offers and receipts.
• To check you in at the front desk and keep your account and balances accurate.
• To keep you safe, using your health questionnaire.
• To reply when you contact us.
• To send you news and offers, only if you have agreed to it. You can withdraw that agreement at any time.
• To keep the financial records the law requires.

We do not sell your data. We share it only with the services that run the system for us, and only what each one needs:

• Kashier, to take card payments.
• Meta (WhatsApp), to send booking messages if you have opted in.
• Brevo, to send email.
• Supabase and Vercel, which host our database and website.
• Cloudinary and Cloudflare, which serve our images and protect the website.
• Google Maps, only if you choose to show the map on our Visit page. Until you do, no map is loaded and nothing is sent to Google.

Teachers see the names on their own class lists, not our customer list. We may also disclose data where the law requires it.

Our database and website are hosted by providers with servers in the European Union, so your data is stored outside Egypt. It is encrypted in transit and access is limited to staff who need it for their role.

We keep your account and booking history while you are a customer. We keep a record of your consent choices for three years. Payment and financial records are kept for as long as the law requires, even after an account is closed; if you ask us to erase your data, those records stay but no longer carry your name.

You can ask to see the personal data we hold about you, to receive a copy of it, to correct it, or to have it erased. You can withdraw your consent to WhatsApp messages or marketing at any time. To do any of this, contact us using the details below. We may ask you to confirm who you are before we act.

Email info@thesanctuaryegypt.com or call +20 104 369 3109. If we change this policy, the new version will be posted here with its date.